Thank you for visiting me online. I hope you will find this a convenient way to communicate with my office. You can use my Web site to consult me regarding non-urgent matters, to request an appointment, medication, or lab/test result, or to send a brief message to my office. You will need to register and login to take advantage of these options.
7:30 AM - 4:30 PM
RelayHealth is the premier provider of Web-based, doctor-patient communication services, allowing doctors and their patients to efficiently communicate online with security and privacy.
The RelayHealth service is a Web-based application and messaging platform that facilitates online medical consultations and related services. Accessed via the Internet, the RelayHealth service enables secure, clinically structured, auditable communications between doctors and their patients, colleagues, and staff. Patients utilize their RelayHealth secure personal account or their doctor's interactive RelayHealth Web site to conduct webVisit® consultations, renew prescriptions, schedule appointments, receive lab results, request referrals, and access self-care information. Physicians and other healthcare professionals use RelayHealth to coordinate referrals, triage patient messages, securely route messages to appropriate or covering providers, broadcast preventive reminders, send appointment reminders and lab results, and utilize an integrated charging mechanism to assess and collect fees, as appropriate.
RelayHealth helps doctors recoup income and reduce administrative costs while facilitating improved patient care and enhanced patient satisfaction. At the same time, RelayHealth offers patients convenience and access by enabling direct communication with the doctor's office at any time, from any place.
While RelayHealth is available through the Web, it's far better tuned to the communication needs of healthcare than e-mail, and it's far more secure. E-mail relies on multiple servers distributed across the Internet; RelayHealth uses a single, centrally managed database for all doctor-patient communications. Unlike e-mail, RelayHealth messages are never stored anywhere but on the secure RelayHealth servers, and they cannot be read en route, deleted, copied, or altered in any way. RelayHealth provides security and an audit trail, making it superior to e-mail as a means of confidential patient communication. What's more, RelayHealth features integrated administrative and e-prescribing services for the medical office, and convenient forms and medically reviewed content for patients.
Embedded Secure Sockets Layer (SSL) technology-a protocol that delivers server authentication, data encryption, and message integrity-ensures RelayHealth messages can only be read by the registered doctor, the doctor's authorized staff, and the patient. Information transmitted via RelayHealth can be trusted to arrive privately and unaltered to the server specified. The RelayHealth service requires a sign-in ID and password, and can only be accessed by registered users. Patients using the service can view an audit trail detailing who has accessed their Health Record, and can terminate their online relationship with a doctor at any time-preventing access to any medical information communicated via RelayHealth in the future.
Combining the advantages of an office visit with the convenience of asynchronous communication, the RelayHealth webVisit is an online, non-urgent consultation between a doctor and an established patient. This structured clinical consultation employs clinical guidelines and algorithms to support the interaction-guiding patients through an interactive interview, and then formulating a succinct message to the doctor based upon the answers provided. Doctors can rapidly respond to their patient by referencing their online Health Record and, if they choose, a database of customizable treatment options. Doctors can also attach a prescription or tailored medical information to their response. In addition, a nurse or other clinical team member can triage and prepare responses to webVisit communications as they would for office visits or telephone calls.
These are some recommended healthcare resources and information available on the Web:
RelayHealth — http://www.relayhealth.com
The Weight of the Nation. Critically acclaimed and important HBO documentary miniseries produced in conjunction with the NIH. Highly recommended.
"The Zone Diet". Want to know which diet I recommend for you? This is it - no matter what your situation. No, one diet does not fit all, but this diet is really a system that is individualized based on each patient's needs/activities/body build. Originally developed to prevent heart disease by a biochemist whose genetics placed him at grave risk, this diet has proven useful for everything from diabetic control to athletic performance.
www.1on1health.com, a website jointly sponsored and developed by WebMD and a number of drug companies to provide general information about important health topics for patients.
Thank you for signing up for my Web Communications service. I hope you will find it a convenient way to exchange quick and simple messages with me. I like it because it avoids phone tag, leaves a record, and allows me to answer messages at midnight, after I've done my paperwork, etc.
Another terrific feature to this site is that as a member, if I have an important announcement to make (for instance, office closures) you will be among those who receive notice well in advance. We can't call 4000 patients, but I can reach any number with a single message here. That benefits both of us.
I would like to help you use this to its greatest benefit, and avoid mutual inconvenience or disappointment by explaining a few limitations of this service.
Each patient account is like a chart. Messages under a given patient account should ONLY pertain to that patient. If you want to ask about another family member who is a patient of mine (and for whom you have a right to medical information through consent or minor status) you must send that message through that family member's account. Doing so keeps a clean and orderly chart, and avoids potential violations of federal regulations, as well.
The general messages are indeed for brief questions and answers. If you have an involved or complex or extended request or desire a more complete consultation, it might be best to make an appointment. If an appointment is not practical, then such issues would need to be arranged through the "WebVisit" format.
Refill requests made through this service MUST be submitted through the link and form dedicated to that purpose, as listed on the main page. This allows efficient flow from you to us back to you and the pharmacy. Refill requests submitted as general notes will only be returned with the reminder to use the link/form.
When requesting lab results through the service, there are a few parameters that I am willing to send actual numbers on. Mostly, I will let you know "good, bad or indifferent" type results. If you want full numbers, you may need to request a fax, or come by to pick up a copy. A more comprehensive explanation of those numbers would need to take place during an office visit or a "WebVisit"
We can cancel an appointment through this service, but we do not schedule appointments on-line. The reason for this is that there is far too much rapid, back-and-forth exchanging of information required to match availability of patient and doctor, determining time and room requirements, and confirming insurance, etc. Scheduling a single appointment could require a dozen messages to pass back and forth. So if you want to make an appointment, please call.
In a related area, office and billing staff no longer have "mailboxes" on this site. If you need to talk to a specific staff member, it is probably better to call. Our medical billing expert, Sandy, has an e-mail box that is linked elsewhere on this site. If you use it to contact her, please avoid discussion of confidential medical information, as e-mail is not secure.
You may wonder how you will know when your message has been answered. You will know, because the site will generate an e-mail message informing you that you have a message waiting for you. I actually get the same type of e-mail messages. For that reason, I request that you please refrain from sending any superfluous or unnecessary messages. "Thank you" is nice to hear, but I would rather not have to log in and click a few links just to read that. I'll assume you are happy with the service unless you tell me otherwise. (A single thank you is not a big deal, but I have over 1000 patients using this service already. Such messages can pile up in a hurry.)
I make every effort to respond to these messages within a single "business" day. Sometimes I don't make that deadline, but I try. If you don't hear from me in more than two days (and we have been open both days) you may want to send a follow-up note or make a phone call to be sure your message reached me.
So, welcome, and thank you for signing up with this service. If you have any requests or suggestions for how I might make this service better for you, please let me know.
David Stern, M.D.
Performed 400 specialty procedures per year